Privacy Policy

CineVoice · Globalize.ai · Last updated: September 23, 2026

This Privacy Policy describes how Globalize.ai ("we", "us", or "our") collects, uses, and protects information when you use the CineVoice mobile application ("App").

1. Information We Collect

We collect the following information to provide and improve the App:

Google Account information (when you sign in with Google): your email address, display name, and profile photo, provided by Google Sign-In.
Phone number (when you use Phone OTP login): your mobile phone number, used solely to send a one-time verification code via SMS.
Microphone audio: the App uses your device's microphone to identify the movie you are watching by analysing a short audio fingerprint. This audio is processed entirely on your device and is never recorded, stored, or transmitted to our servers.

2. How We Use Your Information

To authenticate your identity and manage your access to the App.
To determine which movies and accessibility content you are authorised to view based on your viewer group membership.
To send you one-time SMS verification codes (phone login only).
To improve App features and fix issues.

3. Information We Do Not Collect

We do not record, upload, or store any audio captured by your microphone.
We do not track your location.
We do not collect payment information.
We do not build advertising profiles or sell your data to third parties.

4. Third-Party Services

The App uses the following third-party services, each governed by their own privacy policies:

Google Sign-In (Google LLC) — for authentication. Google Privacy Policy
Twilio Verify (Twilio Inc.) — for SMS one-time passwords. Twilio Privacy Policy
Amazon Web Services (AWS) — for secure cloud storage of movie content and user session data. AWS Privacy Policy

5. Data Retention

Your account information (email or phone number) is retained for as long as your account is active or as needed to provide the service. You may request deletion of your account data at any time by contacting us at the address below.

6. Data Security

We use industry-standard security measures including HTTPS encryption for all data in transit and AWS security controls for data at rest. Access to user data is restricted to authorised personnel only.

7. Children's Privacy

The App is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us immediately.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise any of these rights, please contact us at the address below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Continued use of the App after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@glocalize.ai
Organisation: Globalize.ai (CBC Inc.)